Customer service skills are essential for customer-facing roles and customer support operations. Good customer service skills can lead to more positive customer experiences, improved customer satisfaction and loyalty, and higher customer retention rates. Customer service skills include communication, problem solving, active listening, decision making, empathy, conflict resolution, self-control and emotional intelligence. Communication is an important customer service skill as it allows customer service professionals to effectively understand a customer's needs in order to provide the best possible solution. For more details please visit at: https://matilda.io/customer-service-skills/